Nuts and Bolts Learning

"I enjoy all of Rebecca's training - She is the best teacher and makes learning fun! Thank you so much Rebecca for all of your support - You have taught me a lot and I feel confident using the skills I have learnt from you." Michelle (Department of Health)

I hope to support your continuous learning by facilitating Nuts and Bolts Workshops. This is interactive professional development (not 'chalk and talk') focused on providing you with practical strategies ('nuts and bolts') and ongoing support to implement them. Please note that the participant numbers are limited to enable a person centred approach to be used in these intensive workshops. These topics are also available as supportive distance education and eLearning. The topics are determined by industry consultation. Please provide me with your comments to ensure that they continue to meet learning and development needs.
New Nuts and Bolts Learning
  • Advocacy
  • Community Development
  • Consumer Directed Care
  • Cultural Awareness
  • Justice System
  • Loss and Grief
  • Mental Health and Recovery Oriented Practice
  • Person Centred Practice
  • Re-Engaging Young People
  • Responding to Abuse, Neglect and Violence
  • Understanding Addiction
  • Understanding Self Harm
  • Working Legally and Ethically

Accidental Counsellor​​
 "I attended the Nuts and Bolts Accidental Counsellor Workshop a week ago and just wanted to provide some good feedback. I really enjoyed the workshop and found Rebecca to be a warm and inclusive facilitator. I think her love of people really shows through and has a positive impact on her work. One of the most striking things I noticed was that she keeps a really calm, smooth, even tone which makes people feel at ease and helps them to open up and participate. Rebecca's wealth of knowledge and experience was also a huge asset that we got to benefit from. Keep up the good work." Megan (Early Childhood Education and Care)

Without professional support, resources, training and experience, or even a clear mandate to 'do counselling' workers often find themselve placed in an impromptu counselling role as a result of issues or requests that arise and they are confronted with a range of difficult dilemmas. The Nuts and Bolts Accidental Counsellor Workshop aims to provide practical strategies in:
  • Verbal and nonverbal communication 
  • Providing an initial response to people experiencing crisis
  • Basic person centred therapy, motivational interviewing and solution focused brief therapy
  • Boundaries and referrals
  • Self care​​ 
"Thank you - I enjoyed the online learning much better than the face to face accidental course I did with another organisation years ago. The content was really good - It really sharpened the tools that I already had and the additional templates were an added bonus. The website and access was really user friendly and easy to navigate. I did find myself racing ahead, as I already had a good understanding of the content, however I really took the time to reflect on my skills and opportunities for personal development. I work in a management position in the disability sector and face challenges and crisis everyday. The self care section was very useful for me to remind myself of how important it is to maintain that. Thank you." Rachael (Disability Services)
Nuts and Bolts Accidental Counsellor Workshop
Case Management​​
"All of my staff requested to attend the Nuts and Bolts Case Management Workshop, so I asked Rebecca to facilitate the training onsite. When Rebecca first engaged with us she showed an immediate understanding of our role and organisation, which in turn played an important part in delivering exactly what we were looking for. I’ve been in this role since 2004 and again – Rebecca somehow seems to have taken / recognised everything I’ve learned on the way to not just deliver an excellent session, but from general conversations, she showed that she really understood who we are and what we do. Thank you Rebecca - I look forward to working with you in the future." Tony
(Co-Morbidity Service)

Case management is the primary way for providing support across the community services sector. Even workers who do not technically have a case management role benefit from a case management approach to their work and from using case management skills and strategies. The Nuts and Bolts Case Management Workshop aims to provide practical strategies in:
  • Engagement and intake
  • Strengths based assessments and person centred planning
  • Implementation including service provision, referral and service coordination and advocacy
  • Monitoring and reviewing case plans
  • Exit planning and closure​​
Nuts and Bolts Case Management Workshop

Planned Support Guide (Queensland Council of Social Service)

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Conflict Management​​ 
"I have attended several training sessions with Rebecca. I thought that they were fantastic. The way Rebecca could just talk so thoroughly and comfortably about each topic, answer questions and be 'in the know' with the latest information and resources in the sector put me at ease . I found it wonderful that when I had further questions after the sessions had finished that I wasn't a bother and that Rebecca was always happy to help. She actually encouraged me to openly contact her when I needed to. I would definitely Rebecca Leach Professional Development to other people. It has been well worth it. Thank you!" Shaarn (School Counsellor)

A conflict resilient workplace does not rely solely on formal dispute processes, but emphasises positive relationships and strong communication so that conflict is managed early, at the lowest possible level by the people directly involved, and with the most appropriate response. The Nuts and Bolts Conflict Management Workshop aims to provide practical strategies in:
  • Identifying individual reactions to conflict
  • Effective communication 
  • Assertive thinking and action
  • Conflict resolution approaches
  • Self care
Nuts and Bolts Conflict Management Workshop
"Let me start by saying that I am required to complete mandatory training as part of my employment responsiblities and was forced to attend the Nuts and Bolts Documentation Workshop. I thought that it was going to be a waste of time but I could not have been more wrong. Rebecca's exceptional facilitation skills ensured that I learnt a lot. I enjoyed her relaxed and engaging approach which meant that I did not feel like I was in a classroom and that I definitely did not get bored. I will be recommending that my colleagues also attend the Nuts and Bolts Documentation Workshop and I am even going to request to attend the Rebecca Leach Professional Development Nuts and Bolts Documentation Workshop again next year!" Tracey (Aged Care Service)   

Documentation is the chronological record of interactions, observations and actions. As an integral part of professional practice, workers are required to maximise their efficiency and minimise risks in providing accurate and objective descriptions grounded in fact and evidence. The Nuts and Bolts Documentation Workshop aims to provide practical strategies in:
  • Meeting legal and ethical responsibilities 
  • Distinguishing between facts and opinions
  • Writing clear and concise documentation
  • Collecting and storing confidential information
  • Disclosing information with consent or as a legal requirement
Nuts and Bolts Documentation Workshop
"Rebecca has a wide range of knowledge and experiences and I was amazed to learn about her accomplishments. She has played a big role in helping to build and support the community services sector. I have been very fortunate to have her train, guide and support me with my responsibilities in planning and monitoring service delivery, recruitment, performance development and performance management and contributing to continuous improvement. My supervisors have also attended the Nuts and Bolts Leadership Workshop and have found all of the content to be amazing. It has really helped to motivate and inspire my staff. Thank you." Peter (Alcohol and Other Drug Service)

The Nuts and Bolts Leadership Workshop includes Gallup's What the World's Greatest Managers Do Differently, Clifton Strengths Finder Assessment (grouped into executing, influencing, relationship building and strategic thinking domains) and Q12 Employee Engagement Survey (linked to productivity, profitability and retention) and aims to provide practical strategies in:
  • Developing a person centred, strengths based and emotionally intelligent workplace
  • Recruitment practices and developing and managing performance 
  • Debriefing, coaching, mentoring and supervision practices
  • Evaluating engagement and retention
  • Prioritisation, delegation and strategic planning

Progress for Providers (National Disability Services and Helen Sanderson Associates Australia)

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National Disability Insurance Scheme
If you are a person with disability, participant, family member, carer or the wider community, you may be interested in accessing the National Disability Insurance Scheme participant books in order to learn more about the National Disability Insurance Scheme, prepare for a planning meeting and implement the plan. The booklets are intended for use throughout a person's National Disability Insurance journey and can be used to record key information, write questions and collect thoughts . The booklets are Understanding the National Disability Insurance Scheme (which includes learning about the National Disability Insurance Scheme, deciding whether to apply for the National Disability Insurance Scheme and accessing the National Disability Insurance Scheme), Planning (which includes  understanding current supports, creating a National Disability Insurance Scheme plan to achieve goals and receiving an approved National Disability Insurance Scheme plan) and Using the National Disability Insurance Scheme Plan (which includes understanding what's in the plan, learning how to use the plan, choosing and managing supports and services and reviewing the plan and progress).

My experience in the disability sector has included being involved in the trial sites and rollout of the National Disability Insurance Scheme. I am also an approved facilitator of the Parents as Case Coordinators program. The National Disability Insurance Scheme aims to provide Australians under the age of 65 who have a permanent and significant disability with the reasonable and necessary supports they need. The National Nuts and Bolts National Disability Insurance Scheme Workshop provides strategies in:
  • Supporting service providers to transition to the National Disability Insurance Scheme
  • Registering as a National Disability Insurance Scheme provider
  • Operating as a National Disability Insurance Scheme provider
  • Transitioning service users to the National Disability Insurance Scheme
  • Becoming a National Disabiliy Insurance Scheme participant
Nuts and Bolts National Disability Insurance Scheme Workshop
Positive Behaviour Support​​
"Behavious of concern are regarded as being behaviours of such intensity, frequency or duration as to threaten the quality of life and/or safety of the individuals or others. Some of the behaviours of concern that I encounter within my position include aggression, property destruction, self-injurious behaviour, socially inappropriate behaviour and withdrawn behaviour. The Nuts and Bolts Positive Behaviour Support Workshop was invaluable for my professional development. It provided me with crucial knowledge and skills and Rebecca has provided me with ongoing support in order to implement positive behaviour support strategies in practice.Thank you Rebecca." Anna (Teacher)

Workers regularly find themselves in a position of responding to and monitoring behaviour. Positive behaviour support strategies can provide ways to respond effectively to behaviours of concern and can also support people to learn skills to manage their own behaviour. The Nuts and Bolts Positive Behaviour Support Workshop aims to provide practical strategies in:
  • Functional Behaviour Assessments
  • Reactive and proactive approaches
  • Developing positive behaviour support plans 
  • Implementing positive support plans
  • Monitoring and evaluating approaches
Nuts and Bolts Positive Behaviour Support Workshop
Preventing Suicide 
If you or someone you know is in immediate danger, please contact 000 or visit your nearest hospital. If the information on this page raises any issues for you or if you need assistance, please contact a 24/7 national crisis support service such as Lifeline on 131144, Suicide Call Back Service on 1300659467, Beyond Blue on 1300224636 or Kids Helpline on 1800551800.

On the 26th of September 2018, Causes of Death Australia 2017 was released by the Australian Bureau of Statistics, which showed that 3128 people in Australia died from intentional self harm in Australia in 2017. Suicide was the leading cause of death among all people 15-44 years of age and the second leading cause of death among those 45-54 years of age. The Nuts and Bolts Preventing Suicde Workshop aims to provide strategies in: 
  • Recognising when someone may be at risk of suicide
  • Discussing suicide with a person at risk in a direct manner
  • Assessing immediate suicide risk 
  • Developing appropriate safe plans and linking to further support
  • Self care

Living Is For Everyone (Department of Health)

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You may be interested in visiting Life in Mind, which is a national initiative that cinnects Australian suicide prevention services and programs to each other and other community.
Reflective Practice​​
"I believe that everyone should attend the Rebecca Leach Professional Development Nuts and Bolts Reflective Practice Workshop. I found the Nuts and Bolts Reflective Practice Workshop provided me with a profound journey that increased my self awareness and emotional intelligence. It encouraged me to observe my behaviour, feelings, thoughts, skills, attitudes, biases and professional conduct from an objective viewpoint. It provided me with the skills to be able to identify my strengths and weaknesses and to engage in a process of continuous learning in order to improve on my practice." Fraser (Community Health)

Reflective practice is the process of thoughtfully considering experiences in order to continuously improve outcomes. It is important to build reflective practice, critical thinking and evidence based decision making into everyday workplace routines. The Nuts and Bolts Reflective Practice Workshop aims to provide practical strategies in:
  • Critical thinking
  • Reflective practice
  • Ongoing learning
  • Quality improvement
  • Incorporating these concepts into daily practice
Nuts and Bolts Reflective Practice Workshop
Responding to Aggressive Behaviour
​"I attended the interactive Nuts and Bolts Responding to Aggressive Behaviour Workshop and gained an understanding of the trigger phase, escalation phase, crisis phase, recovery phase and post crisis phase. I feel like I now have an awareness about the potential for aggression and am therefore more able to take steps to prevent it. I have already been able to implement some of the practical strategies in practice including remaining calm, adopting a non-threatening posture and using space and the work environment to ensure safety. I will be sending all of my staff to the next Rebecca Leach Professional Development Nuts and Bolts Responding to Aggressive Behaviour Workshop. Thank you." Graham (Housing Service)

Occupational violence can have significant short and long term impacts on a worker's psychological and physical health. These can in turn have significant economic and social costs for workers, their family, their organisation and the wider community. The Nuts and Bolts Responding to Aggressive Behaviour Workshop aims to provide practical strategies in: 
  • Recognising predicators and triggers of violence and aggression
  • Prevention and defusion measures
  • Intervening from individual and organisational health perspectives
  • Self awareness and boundaries
  • Debriefing and self care
Nuts and Bolts Responding to Aggressive Behaviour Workshop
Self Care​​
"I always enjoy Rebecca's training - No matter what it is. She has a way of getting us to recognise the skills we already have and how to use them in context. This particular workshop (the Nuts and Bolts Self-Care Workshop) gave me lots of insights about self-care and really helped me and my staff to understand the importance of exploring our physical, emotional, social, eocnomic and spiritual needs and strategies to assist us to include self care in our daily routines. I'm looking forward to seeing Rebecca at our next training session!" Zoe (Department of Human Services)​​​

I have completed a Train the Trainer Mindfulness program and recognise that burnout, vicarious trauma and compassion fatigue are common occupational hazads. Therefore, it is important to enhance resiliency, reduce stress and mitigate the risk of burnout, vicarious trauma and compassion fatigue in order to thrive personally and professionally. Nuts and Bolts Self Care Workshop aims to provide practical strategies in:
  • Measuring current stress levels
  • Preventing and intervening from individual self care and organisational health perspectives
  • Debriefing and critical re-framing
  • Emotional awareness and boundaries
  • Developing, implementing and reviewing self care plans
Nuts and Bolts Self Care Workshop
You may be interested in completing the free online Mindfulness for Wellbeing and Peak Performance and Mindfulness in Daily Life  training developed by Monash University.
Trauma Informed Practice
"I highly recommend the Nuts and Bolts Trauma Informed Practice Workshop. It enabled me to gain an understanding that a trauma informed approach includes a realisation at all levels of an organisation or system about trauma and its impacts on individuals, families and communities, recognition of the signs of trauma, responding by applying the principles of a trauma informed approach and resisting re-traumatisation. It also provided me with strategies to implement the principles of a trauma informed approach including safety, trustworthiness and transparency, peer support, collaboration and mutuality, empowerment, voice and choice and cultural, historical and gender issues." Chantelle (Out of Home Care Service)

A strengths based framework based on understanding how trauma affects people's lives and their needs requires consideration of a person's environment beyond the immediate service being provided and how their symptoms and presentations may be seen as adaptations to trauma rather than as pahologies. The Nuts and Bolts Trauma Informed Practice Workshop aims to provide practical strategies in:
  • Progressing from being aware to sensitive to responsive to informed 
  • Identifying indicators and impacts of trauma
  • Implementing trauma informed care principles and practices
  • Evidence based trauma specific interventions
  • Boundaries and self care
Nuts and Bolts Trauma Informed Practice Workshop

Nuts and Bolts Learning Expression of Interest Form

Please provide me with the following information to ensure that I meet your development needs:

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